Clique Fitness ships using various services, depending on the cost and speed of delivery required.
Merchandise is locally shipped within NZ using New Zealand Post and Post Haste Couriers.
Merchandise is shipped internationally using NZ Post and Fed Ex.
Domestic orders are shipping using Courier Post where possible and can take 1-5 working days after order fulfilment based on where you live. This service requres signature on delivery. Please consider the address you have your order sent to as if there isn’t anyone home on delivery the item will be taken back to the depot and returned to us. Full tracking is available using this service.
International orders sent using express courier offer full tracking, and require a signature on delivery. Parcels sent using International Airmail are tracked but may take up to 30 days to arrive at its destination. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels.
Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
Orders placed will be processed within 48 working hours. Cilque does not process orders or dispatch parcels over the weekend, therefore, if you purchase on a Friday your order may not be processed until the following Monday.
Once your order is sent, it's in the hands of the courier service provided. If your item is delayed or has not arrived, please contact them directly. If a claim needs to be made due to an item being lost, we will require it to be accepted before offering an exchange or refund of the order.
Please note: during new stock launches, new product launches, sale periods and times of seasonal offers, dispatch of orders and in turn delivery time will be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing. If you order during one of these times please expect a delay of up to 5 working days for processing.
$0.00 New Zealand-wide.
$10.00 Standard International sent using NZ Post Airmail (tracked- may take up to 30 days)
$30.00 Express International sent using NZ Post or FedEx International Courier (Tracked)
Free shipping applies to all orders with NZ. Free shipping orders are sent using NZ Post or Post Haste Courier within New Zealand, and standard shipping internationally.
CLIQUE Ltd cannot be held responsible for any customs taxes charged. Any fees of this nature are the responsibility of the customer. Please refer to your home country's government website for tax and duties charges for a full breakdown.
UK customers please note the tax and duties charged - https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
DISPATCH OF ORDERS
Any delivery date or time specifed by us is a best estimate only and Clique will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within New Zealand, to select post codes. See the NZ Post website for further information).
New Zealand Orders
Delivery for orders placed by 9.00 am NZST are sent within 48 hours, using NZ Post or Post Haste Courier.
Dispatch occurs from Auckland, New Zealand. Please allow 1-3 additional days for locations outside of metropolitan areas.
Standard Worldwide Orders
Delivery for orders placed by 9.00 am NZST are sent within 48 hours, using NZ Post International Airmail. International airmail generally takes approximately 10 working days but may take up to 30 working days at times. Please allow up to 4 weeks for delivery.
Express Worldwide Orders
Delivery for orders placed by 9.00 am NZST aim to be sent within 48 hours, using NZ Post Express Courier International or FedEx Express post depending on your location.
Please allow up to 5 working days for delivery.