SHIPPING AND RETURNS

NEW ZEALAND:
FREE NZ SHIPPING ON ORDERS $50 AND OVER. 

For orders $49 and under a shipping fee of $10 will be applied at checkout. 

INTERNATIONAL:
FREE INTERNATIONAL SHIPPING ON ORDERS $150 AND OVER. 
For orders $149 and under a shipping fee of $30 will be applied at checkout. 

We post international orders using NZ Post. Orders received before 9am New Zealand Standard time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 3-10 business days, but on occasion may take up to 30 days.

Please see below for an estimate of our international delivery times:

NZ: 1-4 Business Days (Rural locations please add 3 working days)
Australia: 3-6 Business Days
Rest of World: 5-10 Business Days

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. NZ POST is an external postage service so we are unable to guarantee specific delivery dates or times. CLIQUE is not responsible for any customs charges payable in your specific country. Please ensure you understand the customs import rules and taxes payable in your country.

Clique Fitness does not ship on the weekends, so if your order is placed after 9am on Friday, it will be shipped on Monday.

Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed please see the individual product page. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher, or resend your order.

RETURNS

How to Return Your Order:

To process a return or exchange, please follow the 3 easy steps below:

  1. Ensure your item is in returnable condition
    Items need to be unworn (tried on is ok) in original condition, in original packaging with original tags. We are unfortunately unable to accept returns that have the return tag removed.
    You are within the returns window of 10 Days (NZ) / 21 Days (INT) from Delivery.
  2. Apply For a Return Online
    Login to our returns page via the link on our website (you can find this in the website footer). Select the item you would like to return and fill in any required information.
  3. Choose Your Return Type
    Select your return type based on your purchase. If you need clarification of the type of return, you can see our return options below.
  4. Post Your Return Parcel
    Send your return to the address listed below. Please include your order number on the outside of the package to make it faster for us to ID your order.
    Once we receive your order you will receive an email from us to confirm your return.

Returns Address: 
Please send your order to:

CLIQUE FITNESS
Attn: RETURNS
Po Box 331048
Takapuna
Auckland 0740
New Zealand

 

Please note, as our returns address is a PO Box, we suggest using NZ Post or Courier Post to return your item. Some couriers are unable to deliver to PO Boxes, so please ensure your delivery method can.

Our returns allowance is 14 days from delivery of your item in New  Zealand, and 30 Days internationally. If you have any questions about your return, please contact us on hello@cliquefitnesswear.com 

TYPES OF RETURNS

  • Full Priced Products – Valid for a refund, exchange or gift card credit.
  • Sale/Promotional Products – Valid for an exchange or gift card credit.
  • Products Discounted 60% Off and Over – Final sale item, cannot be returned.
  • Items purchased at BLACK FRIDAY SALE are not applicable for returns due to change of mind.

RETURN COSTS

Please note that CLIQUE does not cover the cost of return shipping for refund or exchange. We recommend you use a tracked post service in case of shipping delays or missing packages.

FAULTY ITEMS

Products that have unrepairable manufacturing faults are able to qualify for a replacement product, or in some cases a refund. For products with small faults, CLIQUE will endeavour to repair the product for you. This policy does not exclude or replace your rights under the NZ Consumer Guarantees act or any other applicable law.
Please email us at hello@cliquefitnesswear.com with your order number, and a description and photos of the fault.

The cost of return shipping will be reimbursed to you should your item be deemed faulty. Please keep a copy of your shipping receipt for reimbursement.