Frequently Asked Questions
Q:Where can I try on Clique Fitness tights?
We are an online based store however we have an exclusive stockist, People Like Us Active, based in Orakei, Auckland, NZ. Our flexible returns policy gives you the opportunity to try your Clique Fitness tights at home, confidently knowing you can always change for another size or a full refund. *T&C’s apply.
Q: How does your sizing work?
Our sizing is offered in both New Zealand Standard sizing and Clique sizing (Standard US sizing). We are confident that our tights are true to size and we have very helpful fit-guide on our website here. If you are unsure of your size and would like some guidance, please send an email to firstname.lastname@example.org with your hip and waist measurements and we will advise as best we can. NOTE: Please allow a 3 day response period.
Q: I ordered the wrong size/entered the wrong address! Can you please change it for me?
We’re sorry, as stated on the product page where you made your order, we're unable to amend your order after it's been created. This is because as soon as an order is made, it's processed to get orders out as quickly as possible. Your order will, however, come with a super easy-to-use returns form so if you do find you'd prefer a different size, you're welcome to send them back to us for an exchange.
Q: How do I return my order?
Your purchase will come with an easy-to-use returns form. Simply fill this in and return your item to the address in the top, right-hand corner of the form. Easy!
Q: Do you offer free returns?
As stated here in our Returns Policy, returns due to change of mind or exchange in size will be at your own cost.
Q: I have returned an item when will I hear back?
All Returns and Exchanges are collected and processed on the Tuesday/Wednesday each week. Please allow extra time around Public Holidays and New/Limited Edition Releases.
Q: I have a faulty item, what do I do?
If you believe your item to be faulty, please send us an email on email@example.com with a detailed explanation and photos of the fault. We will try our best to remedy your issue as soon as possible.
Q: My shipping says my order has arrived, but it hasn’t. What do I do?
In instances like this, we suggest getting in contact with the courier service so they can get in touch with the courier who was in charge of your delivery. If they’re still unable to locate the item, send us a detailed email to firstname.lastname@example.org and we will lodge an investigation with them to resolve this inconvenience for you as quickly as possible.
Q: I have purchased a pair of Limited Edition coloured tights but the one I’ve received are not what I ordered/are imperfect on arrival - but your website is now “sold out”?
We set aside a number of pairs aside in each size for instances such as these. Please send us a detailed email along with few images and we will sort this out for you asap.
Q: What is my original order number?
This number associates your order, shipping address and account details. It will begin with CL and be followed by 4 or 5 numbers. This will be located on your email order confirmation.
Q: I’ve removed my tag from my tights but they don’t fit! Can I still exchange them?
The tag itself does say in bold that if it's removed, the garment cannot be returned. The returns form that comes with your tights also states that the garment must be in its original condition (unworn, unwashed and free of damage) and this is also on the returns page on our website here. These guidelines are in place for hygiene reasons so, unfortunately, if the tag is removed, we cannot accept the return. If an item is received without the tag attached, the item will automatically be returned to sender.
Q: What is a pre-order?
From time to time, CLIQUE may offer products on pre-order. Pre-orders offer our customers the chance to secure stock before it arrives. The estimated delivery date for your pre-order will be on the product page.
To purchase a pre-order product, simply purchase as you would a product that is in stock. Pre-orders require full purchase at the time of the order.
When your pre-ordered product arrives, you will receive a notification telling you that your item has been shipped and will provide the tracking number. Please be aware of the approximate delivery dates in the product page.
Q: What methods of payment can I use?
We accept Visa, Mastercard and Amex via PayPal. You can also use any PayPal credit that you may have on your account.
NZ Customers are able to Pay using LayBuy and AfterPay.
Australian Customers are able to pay using AfterPay.
Q: When is your customer service team available?
Our customer service team is online from 9am -3pm Monday-Friday.
Our team do their best to answer your enquiries within 48 hours. Please bear with us during busy periods as during restocks we often receive many enquiries!
Q: Do you offer payment plan options?
Yes we do! We offer AfterPay to both New Zealand and Australian customers and Laybuy in NZ, too.
Q: When will your tights be restocked?
Our classic compression tights in both Tall and Short, The Biker Short, and 7/8 styles in Classic Black are part of our core collection and so will be restocked periodically, however, our Limited Edition colours won't be restocked in full, unfortunately. We will, however, be releasing our next Limited Edition colour very soon! During these releases we update on social media so I suggest heading over to either our Instagram (https:// www.instagram.com/cliquefitness/) or Facebook (https://www.facebook.com/cliquefitnesswear/) to keep up to date.
Q: When will LIMITED EDITION COLOURS be restocked?
As all Navy/Plum/Clique Pink are Limited Edition colours, these won't be restocked in full in the near future, unfortunately.
We will, however, be releasing our next Limited Edition colour very soon! During these releases we update on social media so I suggest heading over to either our Instagram or Facebook to keep up to date.
We also suggest joining the Clique Buy/Sell/Swap Facebook page. This group is admin'd by the team here at CLIQUE to ensure fair trade and communication.
Q: How do I care for my Clique Fitness tights?
Please take care with rough surfaces such as concrete as contact may cause pilling. To ensure your tights remain performing at their peak it is best to hand wash inside out with a mild detergent and lie flat in the shade to dry.