FAQ

 

Q: How do I know what size I am?
Please check out our fit guide to compare your measurements to those of our products.

Q: How do I return my order?

Your purchase will come with an easy-to-use returns form. Simply fill this in and return your item to the address in the top, right-hand corner of the form. Easy!

Q: Do you offer free returns?

As stated here in our Returns Policy, returns due to change of mind or exchange in size will be at your own cost.

Q: I have returned an item when will I hear back?

All Returns and Exchanges are collected and processed on the Tuesday/Wednesday each week. Please allow extra time around Public Holidays and New/Limited Edition Releases.

Q: I have a faulty item, what do I do?

If you believe your item to be faulty, please send us an email on hello@cliquefitnesswear.com with a detailed explanation and photos of the fault. We will try our best to remedy your issue as soon as possible.

Q: My shipping says my order has arrived, but it hasn’t. What do I do?

In instances like this, we suggest getting in contact with the courier service so they can get in touch with the courier who was in charge of your delivery. If they’re still unable to locate the item, send us a detailed email to hello@cliquefitnesswear.com and we will lodge an investigation with them to resolve this inconvenience for you as quickly as possible.

Q: I ordered the wrong size/entered the wrong address! Can you please change it for me?

We’re sorry, as stated on the product page where you made your order, we're unable to amend your order after it's been created. This is because as soon as an order is made, it's processed to get orders out as quickly as possible. Your order will, however, come with a super easy-to-use returns form so if you do find you'd prefer a different size, you're welcome to send them back to us for an exchange.

Q: I have purchased a pair of Limited Edition coloured tights but the one I’ve received are not what I ordered/are imperfect on arrival - but your website is now “sold out”?

We set aside a number of pairs aside in each size for instances such as these. Please send us a detailed email along with few images and we will sort this out for you asap.

Q: What is my original order number?

This number associates your order, shipping address and account details. It will begin with CL and be followed by 4 or 5 numbers. This will be located on your email order confirmation.

Q: How do I care for my Clique Fitness tights?

Please take care with rough surfaces such as concrete as contact may cause pilling. To ensure your tights remain performing at their peak it is best to hand wash inside out with a mild detergent and lie flat in the shade to dry.

Q: I’ve removed my tag from my tights but they don’t fit! Can I still exchange them?

The tag itself does say in bold that if it's removed, the garment cannot be returned. The returns form that comes with your tights also states that the garment must be in its original condition (unworn, unwashed and free of damage) and this is also on the returns page on our website here. These guidelines are in place for hygiene reasons so, unfortunately, if the tag is removed, we cannot accept the return. If an item is received without the tag attached, the item will automatically be returned to sender.

Q: What is a pre-order?

From time to time, CLIQUE may offer products on pre-order. Pre-orders offer our customers the chance to secure stock before it arrives. The estimated delivery date for your pre-order will be on the product page.

To purchase a pre-order product, simply purchase as you would a product that is in stock. Pre-orders require full purchase at the time of the order.
When your pre-ordered product arrives, you will receive a notification telling you that your item has been shipped and will provide the tracking number. Please be aware of the approximate delivery dates in the product page.

Q: What methods of payment can I use?

We accept Visa, Mastercard and Amex via PayPal. You can also use any PayPal credit that you may have on your account.

NZ Customers are able to Pay using LayBuy and AfterPay.
Australian Customers are able to pay using AfterPay. 

Q: When is your customer service team available?

Our customer service team is online from 9am -3pm Monday-Friday.
Our team do their best to answer your enquiries within 48 hours. Please bear with us during busy periods as during restocks we often receive many enquiries!